Prizt
Refund, Return & Exchange Policy
We want you to feel confident about every purchase. If something isn't right with your order, we'll do our best to make the process simple and hassle-free.
30-day free returns
On all paid products, including posters, within 30 days of delivery.
100% money-back guarantee
Full refund or store credit on eligible returns — no handling fee.
Custom prints final sale
Personalised prints are non-returnable.
Free posters excluded
Free gift posters given with an order are not eligible for return.
Return & Exchange Eligibility
Return window
Free returns and exchanges are accepted within 30 days of delivery on all paid products, including posters, in original condition with all original packaging.
Custom & personalised products
Products that are custom-made or personalised are final sale and non-returnable. If such a product arrives damaged, defective, or incorrect, we will replace it free of charge.
Free posters (gift with order)
Free posters given with an order are a free gift and are not eligible for return or refund. This does not affect paid posters, which are covered by our 30-day free returns.
International orders
International orders are generally not eligible for returns or refunds due to change of mind. Contact us within 30 days of delivery with photos and an unboxing video for damaged, defective, or incorrect items. Approved refunds process in 5–7 business days.
Your Return Options
Replacement
Return the original product, and once verified we'll arrange a replacement — dispatched as quickly as possible for confirmed damaged, defective, or incorrect items.
Store credit
Choose store credit toward a future PRIZT purchase, issued once your return is approved.
Refund
Eligible refunds are issued to your original payment method or bank account after the returned product is received and inspected. Processing times may vary.
100% money-back guarantee
Eligible returns are covered by our 100% money-back guarantee — you receive a full refund or store credit, with no return or handling fee deducted. Confirmed damaged, defective, or incorrect items are always replaced or refunded in full.
How to request a return or exchange
Online return request
For the fastest experience, submit your request through the returns section of your account.
Damaged, defective, or incorrect order
Contact us within 30 days of delivery. Please include your order number, clear photos, and an unboxing video. Our team will guide you through the next steps and arrange pickup where applicable.
Important information
- Requests must be submitted within 30 days of delivery.
- Products must be returned in original condition.
- Eligible returns are covered by our 100% money-back guarantee.
- All paid products, including posters, are eligible for 30-day free returns.
- Free posters given with an order are a free gift and are not eligible for return.
- Custom and personalised products are final sale and non-returnable; damaged items are replaced free.
- Refunds are issued only after the returned product is received and passes quality inspection.
- Replacement timelines may vary depending on availability and delivery location.
- PRIZT reserves the right to decline a return that does not meet these conditions.
Need help?
Our customer care team is here for any questions about your order, return, replacement, or refund.
We want every PRIZT experience to feel simple, transparent, and reassuring — from the moment you place your order to the moment your artwork reaches your wall.